Cancel Policy

Thank you for shopping with Style Diva Shop, operated by TWINNERSHOP ECOM PRIVATE LIMITED. We aim to provide a seamless experience for all our customers, but we understand that sometimes you may need to cancel an order. To assist you, we have outlined the following cancellation policy tailored to your needs:

Order Cancellation Timeframe:

You can cancel your order within 24 hours of placing it to ensure quick processing and to avoid unnecessary shipping charges.

Full Refund:

If the cancellation is made within the 24-hour window, we will issue a full refund to your original payment method.

Partial Refund:

For cancellations made after 24 hours but before the order has been shipped, a 10% handling fee will be deducted, and the remaining balance will be refunded to your original payment method.

Shipped Orders:

Once your order has been shipped, cancellations will no longer be possible. However, you may return the item upon delivery in accordance with our return policy.

Custom or Pre-Ordered Items:

Orders for custom or pre-ordered items, such as personalized designs or exclusive collections, cannot be canceled, as these products are specially crafted to meet your unique preferences.

Exceptions:

In cases where the cancellation is due to an error on our part — such as receiving the wrong product or an item being out of stock — we will issue a full refund without any handling fees.

Policy Updates:

TWINNERSHOP ECOM PRIVATE LIMITED reserves the right to revise this cancellation policy under specific circumstances.

If you have any questions or need assistance with canceling an order, please don't hesitate to contact the Style Diva Shop customer service team.

We appreciate your understanding and look forward to helping you find the perfect outfit for every occasion. Thank you for choosing Style Diva Shop!